💸 Refund Policy — Restaurant 411 Magazine

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Effective Date: 8/23/2005

At Restaurant 411 Magazine, we value our advertisers and strive to provide high-quality services. To maintain fairness and transparency, we have established the following refund policy for advertising purchases, graphic design, and photography services.

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🖼️ Graphic Design & Photography Services

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• No Refunds will be issued once graphic design or photography services have commenced.

• “Commencement” includes any work initiated by our creative team, including planning, scheduling, or concept development.

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⏳ Refund Eligibility Before Services Begin

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• If no services have started, advertisers may request a refund within 72 hours of the ad purchase.

• Refund requests must be submitted in writing via email to restaurant411@aol.com

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⚠️ Refunds After 72 Hours (No Services Started)

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• If the 72-hour window has passed and services have still not begun, a refund may be issued minus a 30% surcharge.

• This surcharge covers administrative costs and the loss of advertising opportunity in our time-sensitive publication.

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📅 Time-Sensitive Advertising Policy

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• Advertising space in Restaurant 411 Magazine is limited and scheduled in advance.

• Late cancellations or refund requests may prevent other businesses from advertising, which impacts our editorial calendar and revenue.

• Therefore, we strictly enforce our refund timelines to maintain fairness for all advertisers.

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📦 Non-Refundable Items

 

The following are non-refundable under all circumstances:

• Ads that have already been published or scheduled for publication

• Custom artwork or photography once initiated

• Rush orders or expedited services

• Promotional packages with bundled discounts

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🔄 Changes & Rescheduling

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• Advertisers may request changes to ad content before production begins, subject to approval and scheduling availability.

• Rescheduling ad placement may be possible but is not guaranteed and may incur additional fees.

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📣 How to Request a Refund

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To request a refund, please contact us at:

Restaurant 411 Magazine Email: restaurant411@aol.com

Include your name, business name, date of purchase, and reason for the refund request. We will respond within 3 business days.

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